MyHealth360 - FAQs

For inquiries regarding personal data, please review our MyHealth360 Data Privacy Policy . For information regarding medical data usage, please review our Terms and Conditions.

You should be able to receive SMSes from MyHealth360 if your telecom provider is based in one of the following countries: Brunei, China, India, Malaysia, the Philippines, Singapore, Turkey, Vietnam, Cambodia, Hong Kong, Indonesia, Laos PDR, Myanmar, or Thailand. We are actively working to expand our reach and hope to include more countries in the future.

In the event that you able to receive SMS OTP but the SMS OTP did not reach you after the second request, a voice OTP option will be made available. Tap on the 'call me with an OTP' option to receive your voice OTP.

Yes, you can. MyHealth360 TeleConsultation is supported on both Apple and Android devices. Simply ensure your iOS device is running version 14 or above, and for Android users, version 10 or above.

The doctor will attempt to contact you either through SMS or your email. Should this not be possible, the session may be rescheduled with no additional charges or fees incurred.

Refunds are handled on a case to case basis. For services already rendered, there will be no refunds available. For assistance, please contact us at MyHealth360sgSupport@ihhhealthcare.com.

You may purchase any Health Screening Packages available to you on the app. Tap on ‘Services > Health Screening’ and select your desired package.

Parkway Shenton clinics and Executive Health Screening Centres are conveniently located across the island. Please select your preferred location during appointment booking.

You may select your desired health screening package, pay via credit card and schedule an appointment immediately after payment.

Alternatively, you may schedule an appointment later at your convenience after purchasing your health screening package.

Upon a successful transaction, you will receive an order confirmation email. You can also review your order status in the MyHealth360 mobile app under 'My Orders'. You will be able to schedule or make changes to your appointment from your orders listing at 'My Orders'.

You can make payment for your order with Visa and MasterCard credit and debit cards.

To utilise your preferential corporate rate for Health Screening, please make an appointment with Parkway Shenton here.

Health Screening Packages purchased on MyHealth360 are valid for one (1) year upon purchase.

During your Health Screening appointment, our colleagues at Parkway Shenton will assist with your package upgrade or add-on tests as needed.

You will receive an order confirmation email with your invoice upon successful transaction. Alternatively, you may retrieve your order statuses from 'My Orders'' via the MyHealth360 mobile app.

You can now make appointments via MyHealth360.

My Health Planner functions as a health buddy for preventive healthcare matters such as vaccination and health screening appointments. MyHealth360 offers recommendations on relevant healthcare services tailored to your lifestyle.

If you have registered on MyHealth360, and have elected to receive app push notifications, for selected laboratory outpatient results, you will typically receive a MyHealth360’s push notification to access your outpatient laboratory results in MyHealth360 around 7 working days after your results are available in MyHealth360. Selected Parkway Shenton clinics outpatient laboratory results are typically made available after 1 working day. If you are expecting but did not receive your laboratory results, please contact our call centre at +65 6812 6499 to inquire about the status of your results after 10 working days.

For radiology reports:
Yes. Regardless of where you are, if you have registered on MyHealth360, and have elected to receive app push notifications, you will typically receive a MyHealth360’s push notification to access your radiology reports in MyHealth360 around 3-4 working days after your reports are available in MyHealth360. The availability of your radiology report on MyHealth360 is subjected to the readiness of the finalized reports by our radiologists. Radiologist may take some time to finalize a report as certain cases are more complex. Typically, it takes at least 3 working days for your reports to be accessible via MyHealth360. If you do not receive your report via MyHealth360 after 7 working days, please contact our call centre at +65 6812 6499 to inquire about the status of your report.

For Laboratory results:
Do note that for all inpatient laboratory results , i.e., laboratory tests taken when you are warded in any IHH Healthcare Singapore hospitals, will not be accessible via MyHealth360.

The symptom checker is a tool made available by MyHealth360 in partnership with Ada Health. Based on your symptoms, the app will display plausible conditions with information & available treatment options.

No. The symptom checker is a pre-diagnosis assessment feature that does not constitute a medical diagnosis made by a medical professional. Seek out a medical professional for a medical diagnosis to ascertain your condition and possible treatment.

The symptom checker is available on the MyHealth360 mobile app. To use the symptom checker, download the app and create a MyHealth360 account. The symptom checker can be located under ‘Services’ in the MyHealth360 mobile app.

After using the symptom checker to check for possible health issues, you will receive a comprehensive report regarding your symptoms. You may decide to seek the advice of a medical professional for further care and treatment.

The symptom checker assists you in gaining clarity about your symptoms so that you may decide on  the care you need. It also enables a robust discussion with your healthcare provider regarding your symptoms.

Yes, you may do so at your discretion by saving a copy of the report on your device to enable access to your healthcare provider.