As part of our efforts to standardise security policies across the Group and align with ISO27001 principles, we established a central Security Operations Centre that went fully operational in 2022.

This unit provides 24/7 monitoring for threat detection and proactive threat hunting, as well as coordination, support and crisis services to IHH Healthcare units in the event of a cyber-incident. We have on-boarded Brunei, China, Hong Kong, India, Malaysia and Singapore to this centralised centre to better protect our IT assets across the Group and to leverage the pool of institutional knowledge and expertise across our operations.

To facilitate the reporting of security incidents, we have established multiple channels such as email, a dedicated phone line and a reporting form. This allows employees to quickly and easily report any potential security issues, which are then promptly investigated and addressed by the Security Operations Centre.