IHH Healthcare is one of the first healthcare groups in the world to use artificial intelligence (AI) to estimate hospital bills. The predictive system gives our patients more accurate bill estimations, empowering them to make better informed decisions on treatment options.

Our team worked hard to build FeeAdvisor.ai (a #IHHMade solution) to enhance the quality and accuracy of bill estimates and provide patients with greater peace of mind. The AI engine analyses a patient’s specific condition and personal profile to allow our hospitals to provide patients with greater price transparency, accurate cost estimates and timely cost updates during an unplanned care situation.

This new solution builds upon the lessons we have learned and is designed to address billing inaccuracies due to multiple procedures and differences in surgical approaches. It will also provide us with a level of customisation that will allow us to reach our goals and to stay ahead.

Following the pilot of FeeAdvisor.ai in 2021, our hospitals are currently predicting bills with up to 80%* accuracy. This gives our patients and their family members greater peace of mind so that our patients can focus on getting well. As of 2022, FeeAdvisor.ai is employed by our hospitals in Malaysia, with plans to progressively implement it across our other markets from 2023 onwards.

In Hong Kong and Singapore, we are offering fixed price packages for certain medical procedures. This provides our patients with greater peace of mind over their healthcare expenditure and helps build trust. In addition, IHH Healthcare also assists patients with financial planning as well as with financial advice on the cost of follow-up treatments.

* Applicable to our hospitals in Hong Kong, India (Global Hospitals), Malaysia and Singapore. Based on a percentage of elective surgical admissions matching procedure, length of stay and bed type at discharge, and within the upper bound of the bill estimate.